RESOLVED: Auctions Not Moving Automatically to Past

Update Feb 28th: Having monitored this problem for several days now that the fix is in place, we are deeming this problem as resolved and are closing all related tickets. Thank you for your patience while we worked to resolve this matter.

At this time, we are aware of a problem with the auctions in Ignite not automatically moving to "Past" status as they should. Normally this automated task takes place at midnight Eastern every evening. As a workaround, the bottom of each auction edit screen has a "Set Status" dropdown box. From this box, you can manually move auctions to past auctions.
Thank you for your patience while we investigate the cause of this problem. Please feel free to monitor / subscribe to this thread or comment on it if you have any feedback you feel may help us resolve this issue.

At this time, we are aware of a problem with the auctions in Ignite not automatically moving to "Past" status as they should. Normally this automated task takes place at midnight Eastern every evening. As a workaround, the bottom of each auction edit screen has a "Set Status" dropdown box. From this box, you can manually move auctions to past auctions.
Thank you for your patience while we investigate the cause of this problem. Please feel free to monitor / subscribe to this thread or comment on it if you have any feedback you feel may help us resolve this issue.

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3 Comments

  • 0
    Avatar
    Admin

    We have found what we believe to be causing this problem and pushed a fix for it into production. We will allow tonight's nightly batch job to run its course and determine the success of our fix the morning of 2/25.

    Best regards,

    Stuart Bain
    Chief Technology Officer
    AuctionServices.com, Inc.
    www.auctionservices.com
    540-206-3311 x1006

  • 0
    Avatar
    Admin

    We have a solution for the automated past auction moves in place and will leave this matter in a pending status while we monitor to ensure it is working properly.

    Best regards,

    Stuart Bain
    Chief Technology Officer
    AuctionServices.com, Inc.
    www.auctionservices.com
    540-206-3311 x1006

  • 0
    Avatar
    Admin

    Having monitored this problem for several days now that the fix is in place, we are deeming this problem as resolved and are closing all related tickets. Thank you for your patience while we worked to resolve this matter.

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